Your privacy and peace of mind.
How we collect, protect, and handle your travel details and contact information at SANTA LIMO.
Effective: October 2024
Zero data sales
We never sell, rent, or trade your travel routes, personal details, or contact records to any third party.
Dispatch-only usage
Your pickup details and itineraries are accessed solely by your assigned chauffeur and dispatch team.
Encrypted storage
All client reservations and payment confirmations reside on protected servers with strict access limits.
Information we collect
When you reserve a vehicle, submit an inquiry, or apply as a chauffeur through our forms, we collect the necessary details to fulfill your request. For passengers, this includes your name, phone number, email address, flight identifiers, and pickup or destination addresses. For driver applicants, we collect licensing records, driving history, and contact documentation required for credential verification.
How your trip details are used
Trip information is used strictly to coordinate your ride. We confirm bookings, coordinate chauffeur dispatch, monitor inbound flights at O'Hare, Midway, and regional FBOs for schedule adjustments, and send automated receipt summaries. We do not use your itinerary for automated marketing profiling or unrelated promotions.
Third-party non-disclosure
SANTA LIMO maintains strict confidentiality. We do not monetize client information. Information is disclosed only when required by law or to processing partners essential to your service (such as encrypted merchant payment gateways and SMS dispatch delivery for chauffeur arrival notices).
Form security and spam filtering
Our reservation and contact endpoints utilize automated server-side verification to prevent malicious submissions and bot activity. These checks analyze technical request headers to filter unwanted traffic without storing invasive behavioral profiles of authentic guests.
Data retention and deletion rights
Trip logs and transaction confirmations are retained only as long as necessary for tax compliance and accounting standards. You maintain the right to review, rectify, or request immediate removal of your contact details and non-essential travel logs at any time.
Privacy questions or data requests
Reach our team directly for questions or to request permanent record removal.